Privacy Policy & Cookies


acet UK understands and respects the importance of your privacy and we are committed to safeguarding your personal information. The following statement outlines how and why we use your personal information. We process personal data only in strict compliance with data protection legislation. 

This statement should be read in conjunction with our Cookies Policy below, which provides details of how we use cookies and similar technologies to enable you to browse our website effectively. 

About us 

acet UK is registered as a charity with the Charity Commission for England and Wales (Charity Number 299293) and as a company with Companies House (Company No. 2234302).  

What information do we collect? 

If you donate to us; purchase services or resources from us; do business with us; attend one of our events; fill out a form on the acet UK website; or communicate with us in person, by email, phone, or post, this will result in us collecting personal data about you (for example, your name, address, email, and/or telephone number). 

When you fill in a form on our website to ask for more information about our, and our partners', charity work, our services, or our products, we will only use this information to respond to your request and provide you with what you have asked for, and for administration purposes. 

When you purchase or download a resource from our website or enquire about our training or education services, we may use the contact information you provide to tell you about related products or services that may be of interest to you.  

We do not normally collect special category (or sensitive) personal data (for example, information about your health, religion, racial or ethnic origins) or information about criminal offenses. In the rare event you provide us with any special category personal data, we will take extra care to ensure your rights are protected. 

We sometimes collect additional information about actual or prospective service users from third-party sources. Most of the time this won’t be personal data (for example, we might obtain information about the nature of a company’s business), though on occasion we may collect personal data (such as a person’s work email or telephone number, or details of their role within a company). We may also receive information about you from other people, for instance, if a friend or colleague refers you to us or registers you for an event. 

We will also gather general information regarding the use of our website, such as which pages are visited most frequently. These statistics are anonymous and are used in a way that does not identify individual visitors. This information helps us improve the services and information we offer on our website. We may use service providers to help us collect and analyse this information. See our Cookies Policy below for more details. 

What will we do with your information? 

We use your personal data when you give us your consent, or to the extent necessary to: 

  • enter into, or perform, a contract with you; 
  • comply with a legal duty; 
  • remember your preferences e.g. if you ask not to receive material by email, we will keep a record of this, or 
  • rely on our legitimate interests, provided your rights don’t override these, to provide you with information about relevant events, resources and services, by post or email. 

You can withdraw your consent for us to use your personal data at any time by contacting us at, or by post at acet UK, Abbey House, Abbey Green, Chester, CH1 2JH, England. 

We will only use your information for the purpose it was collected (or for similar/related purposes). When you ask us to contact you, it will be very clear what you are giving consent for e.g. clear opt in tick boxes on a web form. 

Please note that we do not disclose your personal information to third parties to enable them to send you direct marketing. However, we may have to disclose some of your information to third parties to process your request, donation, or purchase, for instance in processing a credit card donation (see Third Parties below).  


We employ a variety of technical and organizational measures to keep personal data safe and to prevent unauthorized access, use, or disclosure. The information that we hold is stored on a secure server. We also use third parties who use encryption and a secure server when you make a donation or purchase via our website.  

We also take appropriate measures to ensure that the information we receive is accurate and up to date, and kept only for so long as is necessary for the purposes for which it is used. All access to our secure server is restricted only to authorised staff. 

International transfers 

We only store data within the European Economic Area (EEA). If a third party we use (such as a payment processor) needs to transfer data outside of the EEA then we will take steps to make sure adequate levels of privacy protection, in line with UK data protection law, are in place. These safeguards will usually be contractual and/or the result of a European Union decision that allows the transfer. 

Data Retention 

We remove supporters’ and service users’ email contact details from our database two years after transactions and/or correspondence have ceased, if the relationship has ceased or consent has not been renewed.  

We will also remove donors’, supporters’, and service users’ from postal mailing lists five years after transactions and/or correspondence have ceased, if consent has not been renewed.  

We will only keep the records of potential service users (those who have not yet used our services or purchased our resources) on our database for two years if consent has not been renewed. 

We will continue to store transaction records and correspondence for donations and payments from donors, supporters and service users, and payments to suppliers for 7 years for accounting, Gift Aid, and administrative purposes, to comply with the requirements of the Companies Act, Charities Act and HMRC. 

We will keep Esteem network member licensing agreements for six years after the termination of membership to reflect the timescales in the Limitation Act 1980. 

These retention periods may be extended if we deem it necessary, for example, to defend legal proceedings or if there is an ongoing investigation relating to the information. 

Your rights 

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows: 

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request). 
  • the right to have inaccurate data rectified;  
  • the right to object to your data being used for marketing or profiling on legitimate interests grounds; 
  • the right to ask us to erase your personal information from our files and systems where there is no good reason for us continuing to hold it; 
  • the right to ask us to restrict or suspend the use of your personal information, for example, if you want us to establish its accuracy or our reasons for using it 
  • the right to ask us to transfer your personal information to another person or organisation  

Please contact us at, or by post at acet UK, Abbey House, Abbey Green, Chester, CH1 2JH, England, for more details or to make a request. 

If after dealing directly with acet UK, you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at

Updating your communication preferences or consent 

If you have asked us to keep in touch with you by email, we will ask you to renew your consent every 2 years if we have not had any transaction with you in this time. You will also be given a fast and easy option of unsubscribing on all email communications.  

If you have asked us to keep in touch with you by post, we will ask you to renew your consent every 5 years if we have not had any transaction with you in this time. 

You can withdraw your consent to receiving further information from us at any time.  You can also ask us to update your communication preferences, for instance, if you no longer want to receive emails from us but wish to still receive newsletters by post.  

To unsubscribe or update your preferences, you can email us at or write to us at acet UK, Abbey House, Abbey Green, Chester, CH1 2JH, England. 

You can also update your communication preferences at any time by filling in a webform.

Third parties 

We use PayPal, CAF, Stewardship, Benevity, and the Big Give to process donations made to our work (PayPal only for processing payments for services and purchases). We are registered with Give.Net and Wonderful for supporters to fundraise through. The web host for our database is Circle Interactive. We share information with HMRC for the purposes of processing Gift Aid claims. We use Barclays for our banking, Google Mail is our email client.   

When using our website (, we use cookies to collect various computer identification data, which includes general information about your computer settings and your connection to the Internet – e.g. your operating system and platform, IP address, browsing patterns and timings of browsing on the acet UK website and your location. The information collected by cookies when you use our website does not include any personal information about you. See our cookies policy for details of the cookies we use, and also how to restrict or block these if you wish. 

Links to other websites 

Our website contains links to other websites in the ACET family. We do not control these other sites and we cannot be responsible for the content of those sites or for the protection of any information you provide to other sites (which are not governed by this privacy policy). We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question. 


Any questions about your personal data or this policy should be directed to the following address: acet UK, Abbey House, Abbey Green, Chester, CH1 2JH, England. Alternatively, you can email us at

Changes to this statement 

acet UK reserves the right to amend this privacy statement. The most up-to-date version will always be available on this website.



acet UK collects computer identification data about you during your use of our website by placing various cookies on your computer or mobile device.  

This Cookie Policy provides more information on the varieties of cookies we use and how you can control the use of those cookies on your computer or mobile device. 

acet UK website 

When using our website (, we use cookies to collect computer identification data, which includes general information about your computer settings and your connection to the Internet – e.g. your operating system and platform, IP address, browsing patterns and timings of browsing on the acet UK website and your location.  

Your consent to use cookies 

By continuing to use our website, you consent to us placing the cookies described in this Cookies Policy on your computer or mobile device. 

You will be asked to consent to the use of cookies when you first visit our website. We will also give you information about how to control the use of cookies or to refuse consent to us placing any cookies on your computer or mobile device. You can also find instructions on how to do this below. 

How to control and delete cookies 

If you wish to restrict or block the cookies which are set by acet UK, or indeed any other website, you can do this through your browser settings. 

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Please note: if you turn off cookies in your browser then these settings apply to all websites you may visit and restricting cookies may impact on the functionality of the websites you visit. 

You may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. 

Types of cookies on 

Analytics cookies 

These monitor how visitors move around our website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance. You can withdraw your consent to our use of these at any time if you want. 

acet UK also collects various computer identification data about you during your use of our website ( by placing various cookies on your computer or mobile device. We use this data to understand how visitors are using the website. 

We monitor and analyse this data in order to help us improve the functionality and performance of our website and provide relevant services and information to you. Here is further information if you would like to opt out of Google Analytics cookie tracking. 

We use the following analytics cookies: 

  • Google Analytics is a web analysis service provided by Google Inc. Google utilizes the Data collected to track and examine the use of this application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data.Place of processing: US – Privacy Policy  

Targeting cookies  

These record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose, for example, advertising networks and providers of external services like web traffic analysis services. 

We use the following targeting cookies: 

  • AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie. Personal Data collected: Cookies and Usage Data. [Text Wrapping Break]Place of processing: US – Privacy Policy  

Social sharing cookies 

Social sharing is run by other companies on our website. These companies may place cookies on your computer when you use them on our website, share an article from our website on a social platform or if you are already logged into a social platform. 

Here is a list of places where you can find out more about specific services that we may use and their use of cookies: 

Email open tracking 

Our civiCRM email platform uses open tracking to track whether the recipient of an email has opened an email or clicked through a link. This is not used for any other tracking. By subscribing to our email communications, you are consenting to us tracking when you open an email or click a link.